A few weeks ago I was contacted by Roy Bainbridge, the PR Manager of a UK company Photobox, about doing a review and giveaway of their canvas print line. Photobox is an online digital photograph company, specializing in photograph based gifts. They offer a range of items, from photo albums made from your uploaded files to clothing, calendars, and stationary, to a wide range of canvas print styles and sizes. When I first began looking into the company I expected a small boutique, start up, looking for some outside-of-the-box PR opportunities. What I found was an already established company, with over 116,000 likes on their Facebook page.
After researching the company and seeing what they offer online, I couldn’t wait to partner with them and review one of their canvas prints. I quickly went to my extensive Iphoto library, and began sifting through pictures to find the perfect one to convert to a canvas print. Once I found the perfect photo, one of Nick and my engagement pictures, I created a username on Photobox, and e-mailed Roy my information. He very quickly credited my account for one Classic Canvas print, 60cm x 40.6cm (in non-metric terms a 24″ x 16″ x 1.5″) plus shipping.
Once he notified me of my credited account I couldn’t wait to get started. I logged back into Photobox, and got to work. I selected “Canvas” at the top of their website, scrolled down to “Classic Canvas”, and selected my size. I first attempted the “drag and drop” upload option to insert my picture, but it continued to give me an error message. I finally went through the traditional, “upload and select your file” option, and it worked perfectly.
I was bummed to find out my original plan of having a wrapped image print (where the image continues on the sides of the canvas) was not an option with the image I chose. By having the sides wrap it caused the image to crop in too much, and our feet ended up wrapping around the side. I considered switching pictures all together to achieve this look, but decided I was too attached to this one to change. I reluctantly decided to have a non-wrapped image, and have since considered either framing it or painting the edges black, both which are easy to do. As you order your print keep this in mind, if you want a wrapped image make sure your original photograph is able to be cropped.
The remainder of the ordering process was a piece of cake, overall their website was very user friendly. I placed my order and eagerly awaited it’s arrival.
A week later the box finally arrived. I ripped it open and pulled out my greatly anticipated print. At first I was very excited to see our picture enlarged so much, but then I was bummed when I realized the canvas was very loose on the frame. When I looked at it at the side it had a distinct ripple affect. I immediately e-mailed Roy and explained the situation, and asked how it could be fixed. In no time at all he responded with a sincere apology, explanation, and solution.
Apparently a few recent orders of the Classic Canvas prints had calibration issues with the joint measurements, which affected the tightness. By the time he e-mailed me back he had already been in contact with customer service about the issue and re-sent my order through. If there is ever an issue with an order, the re-order is automatically sent through quality control, where it is reviewed and looked at by and actual human being (amazing!) before it is re-shipped. It’s nice to know that with such a large company they take care of their customers.
Although I was bummed that I had to wait another week for my canvas to come in, in a way I was also glad that I experienced their customer service department. This gave me a more comprehensive experience with the company, and I now feel I can give more than one perspective on my overall experience with them.
Less than a week later my new, new canvas print showed up on my doorstep. Once again I ripped open the box and discovered my beautiful, high quality print. It still had a slight ripple in the canvas, but not nearly to the extent of the first one. After 24 hours the ripple was gone, leaving a tight, perfect print. I believe the long shipping process from the UK to the States with heat, etc. caused it to temporarily loosen. If you experience something similar with your order I suggest you wait at least 24 hours before contacting them.
All in all my experience with Photobox was a wonderful one, and I LOVE my print! I have it proudly displayed in my house and I can’t wait to pick out the perfect frame to finish it off. What I love even more about the company was their willingness to not only send me a free print, but also offer one to one of my readers. Enter below for your chance to win your very own Classic Canvas print, at whatever size you desire!!
To enter this giveaway all you have to do is:
1. Tweet about the giveaway and include a link to Photobox (http://www.photobox.co.uk/
2. A tweet is preferred but if you don’t have a Twitter account please mention the giveaway on Facebook, and include the link: http://www.photobox.co.uk/
3. Comment below and include a link to your tweet or facebook page! The winner will be randomly selected next Tuesday (6/25/13)! All tweets and likes will be checked before the winner is notified.
If you don’t win this amazing giveaway try using Photobox for your next canvas print, they are a great, reliable company and they continuously offer specials and discounts on orders! Click here to purchase your own photo canvas
Thanks for reading my review of Photobox and entering my giveaway! Help me spread the word about my blog by tweeting, liking, e-mailing, and sharing with others, I can’t do it without you! Thanks for stopping by!